Job Description
Salary: Starting RM 2,80
Location: KL Eko City
Nature of Business: Digital Marketing
Benefits :
- Free coffee, tea & snacks at the office
- Annual leave, Sick Leave , Hospitalization Leave, Maternity Leave, Paternity Leave
- Medical Claim & Insurance
- Positive & Young culture
- EPF, SOCSO, EIS
- Yearly Increments to upgrade your basic salary yearly & improve your lifestyle
- Annual Bonus
- Incentive / Rewards
- Company Trip/ Monthly Activities
Job Responsibilities :
- To handling customer inquires & provide solutions to all customer related problems.
- Providing high quality of customer service via Live Chat support.
- To be constantly guided by company’s service standards.Follow communication procedures, guidelines and policies
- Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
Job Requirements :
- Fresh graduates are encouraged to apply.
- Candidate must possess at least SPM or equivalent
- Able to read & write in Mandarin and English
- Previous working experience in customer service or related fields is an added advantage but not essential.
- Knowledge in handling basic computer (Microsoft Excel/Word etc).
- Ability to multi-task, priorities and manage time effectively
- Able to work in 24 Hours Rotational Shift (Rotational Off day. 5.5 / 6 days work per week, 8 hours per day)